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CRM/COLD

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CRM/COLD: A means of providing electronic access to computer generated reports

COLD systems are typically used to archive computer generated accounting reports, credit reports, loan records, W-2s, inventories, shipping and receiving documents, customer bills, lab reports, and many other kinds of records and reports.

A COLD system is a form of EDM and is often used together with an imaging system.
This combination enables authorized users ready access to both: indexed digitized paper files and indexed compressed computer generated reports.
It also provides the ability to store the compressed report files on portable electronic media such as: CD, DVD, laser disk, etc.

CRM/COLD systems make it unnecessary to archive reports in printed paper/hardcopy form and are easier to work with than microfiche, an earlier solution.